Frequently Asked Questions
Everything you need to know about enhancing your living space with VONN.
What is the standard shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners to ensure your items arrive in perfect condition.
What is your return policy for home decor items?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Do you offer assembly services for large furniture?
Yes, we offer professional assembly services at checkout for an additional fee. Our expert technicians will handle the setup and remove all packaging materials from your home.
Are your materials sustainably sourced?
At VONN, we prioritize sustainability. We use FSC-certified wood, recycled textiles, and eco-friendly finishes in over 80% of our product catalog to ensure a smaller environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your VONN account and visit the 'Order History' section to view real-time updates.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.